After the superbowl last night (a great game by the way), CBS aired its new program Undercover Boss (which I will watch on hulu or CBS) - the premiere episode was on Waste Management and the WSJ has a blog about it here - but I think this could be a very interesting show - and as those of you who know me know, I keep nagging you about doing this - perhaps not just undercover to see what's going on from a big-brother standpoint, but to understand what the folks you are responsible for really do, really put up with and how you can make their jobs easier so that your customers are happier.   Check out the show!